Delivery
Delivery and returns
How we post your tea, what delivery costs and how to send something back.
Delivery
How we post your tea, what delivery costs and how to send something back.
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We deliver within the United Kingdom only. We do not yet ship overseas.
Tracked 48 is £3.95 and arrives in 2 to 3 working days. Tracked 24 is £5.95 and arrives the next working day if you order by 1pm, Monday to Friday. Tracked delivery is free on orders over £35.
Every tea is packed to order, so orders leave Marchmont Row within one working day, Monday to Friday. Orders placed at the weekend are packed on Monday.
We email a tracking link as soon as your order leaves us, and you can also find it under Orders in your account.
Unopened tea and unused teaware can be returned within 30 days of delivery for a refund of the item price. Return postage is yours, unless the item arrived damaged or faulty, in which case tell us within 7 days with a photo and we will replace it or refund it in full, postage included. For freshness and hygiene we cannot take back opened tea. Gift sets can be returned unopened and complete. Gift cards are sent by email and cannot be exchanged for cash.
If anything arrives damaged or faulty, contact us within 7 days with a photo and your order number. We will replace it or refund it in full, postage included.
Contact us first with your order number and we will send you the return address. Please do not post anything back before you hear from us.